In the trucking and logistics industry, customer satisfaction is critical to your success. When shippers and brokers choose your business, they expect more than freight delivered—they want clear communication, dependable service, and real-time visibility into their loads. At PCS, we understand these expectations, and our Transportation Management System (TMS) is designed to help you exceed them.
Delivering on time, every time, is at the heart of great customer service. PCS Carrier TMS empowers your team with tools to track shipments in real-time, ensuring you can monitor every step of the journey and address potential delays before they impact delivery schedules. With automated status updates sent via email or EDI, your customers always know where their freight is, giving them peace of mind and reducing unnecessary follow-ups.
Equally important is seamless communication. PCS TMS includes a customer portal where shippers can access shipment updates on their own schedule, minimizing back-and-forth and building trust in your reliability. The system also automates routine notifications, keeping your customers informed at every stage of the process while freeing up your team to focus on high-touch interactions that strengthen relationships.
One company that experienced the power of PCS TMS firsthand is Ferrara Transport. Before adopting PCS, Ferrara struggled with inconsistent customer service caused by manual processes like whiteboards and spreadsheets, as well as a lack of real-time load visibility. After implementing PCS TMS, they transformed their operations with automated shipment tracking, proactive communication, and reliable service their customers could depend on. The results? Dramatically improved consistency, happier customers, and a scalable foundation for future growth.
At PCS, we believe that great service is built on smart tools. With PCS TMS, you’ll streamline operations, improve on-time delivery rates, and provide the kind of transparent communication that keeps customers coming back.
Ready to take your customer service to the next level? Download our free guide, “Keep Customers Happy: A Practical Guide for Trucking Companies,” to learn actionable strategies for delighting your customers. Or request a demo today to see how PCS TMS can help you deliver on-time, every time.
